Shipping

Most orders ship within 4-5 business days, excluding pre-orders. For information, always check your confirmation email.

Pre-ordered items ship once available. If you’ve opted to have your order shipped only when ALL items are available, your entire order shall only ship only when all the items are in stock.

Yes! We offer free shipping on orders over $125 when shipping WITHIN CANADA. No coupon code is needed—free shipping is automatically applied at checkout if your subtotal (before taxes) meets the threshold. Please note that this offer is only available for orders shipped WITHIN CANADA and cannot be combined across multiple orders. For international shipping rates, check the options at checkout.

If your tracking status hasn’t updated past “pre-shipment” or “label created” within 2 weeks, contact us at orders@obliveon.com for support.

• For CANADIAN orders: If your package hasn’t arrived within 3-4 weeks, please contact us.
• For INTERNATIONAL orders: If your package hasn’t arrived within 6 weeks, please contact us.

You have up to 60 days from the shipment date to submit a claim for a lost package. This may result in a refund or a replacement, depending on stock availability.

Note: We aren’t liable for packages lost due to incorrect shipping addresses.

The “pre-shipment” status could mean:

• Your order is packed and ready for shipment, but the carrier hasn’t picked it up yet.
• The carrier has picked it up, but hasn’t scanned it into their system.

If there’s no update after 7 days, contact the carrier first. If they cannot provide further details, feel free to reach out to us at orders@obliveon.com for support.

Occasionally, carriers mark a package as delivered prematurely. This can happen up to 5 days before the actual delivery.

Please contact the carrier for more details. If your package is still missing after 5 days and you’ve checked with your neighbors, please write us at orders@obliveon.com

Depending on your country, you may incur customs/import fees. These charges are the buyer’s responsibility, and we’re not liable for any additional fees once your package leaves our facility.

Customs fees are the buyer’s responsibility. If customs fees are refused, your order will be returned and we’ll issue a refund upon receipt. Please contact your local postal or customs office if you’re unsure about fees.

Delivery time depends on the shipping method selected at checkout. Please note, shipping times are in addition to pre-order and processing periods.

If your order hasn’t arrived within 6 weeks of shipping, please contact us for help. You have 60 days from shipment to claim a lost package for a refund or replacement, if stock allows.

For CANADIAN orders:

• CANADA Priority: Next day transit (Tracking INCLUDED)
• CANADA XpressPost: 2 days transit (Tracking INCLUDED)
• CANADA Regular Parcel: 4-10 days transit (Tracking INCLUDED)

For UNITED STATES orders:
Please note that your order will need to clear customs, which could add additional delays.

• USA XpressPost: 2-3 days transit (Tracking INCLUDED)
• USA Expedited Parcel: 4-7 days transit (Tracking INCLUDED)
• USA Tracked Packet: 4-7 days transit (Tracking INCLUDED)
• USA Small Packet: 5-8 days transit (Tracking NOT INCLUDED)

For INTERNATIONAL orders:
Please note that your order will need to clear customs, which could add additional delays.

• INTERNATIONAL XpressPost: 4-7 days transit (Tracking INCLUDED)
• INTERNATIONAL Tracked Packet: 6-10 days transit (Tracking INCLUDED)
• INTERNATIONAL Small Packet: 6-10 days transit (Tracking NOT INCLUDED)

We can’t control shipping delays once an order leaves our headquarters. Contacting the carrier is the best way to get real-time updates. Also, incorrect addresses will cause delays at checkout. If your package is returned to us due to an issue, we will email you for clarification. If we don’t hear from you within 5 business days, we reserve the right to cancel and refund your order.